Jen is a passionate public speaker and advocate for customer experience. She is also a seasoned workshop leader, expertly trained in facilitation by Combustion Thinklab, a methodology of unlocking individual and organizational creativity. She delivered a talk on Leadership sponsored by FCB and the Interaction Design Association (IXDA). She has also lectured at NYU’s ITP, a graduate program whose mission is to explore the imaginative use of communications technologies. Please contact Jen if you are interested in having her speak or run a workshop at your institution.